Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are automatically calculated based on your shipping address through Canada Post.

Which payment methods are accepted in the Online Shop?

We accept Paypal, Visa, Mastercard.

How long will delivery take?

On average expect 2-5 days. Delivery times vary based on your location.

How secure is shopping in the Online Shop? Is my data protected?

We use an encrypted checkout, your data is protected and secure.

What exactly happens after ordering?

After placing your order we will process and start creating your product. For our handmade coats it usually takes about 5-15 days from initial design to completed product. Please view your order in your account for updates.

Do I receive an invoice for my order?

An invoice is emailed to you after you place your order. If you do not receive this email please contact us.

What is your refund/return policy?

On regular items we accept returns at buyers expense, subject to a 10% restocking fee.

For custom made products are sales are final and are non-refundable.

Please contact us if your custom made product has any issues and we will work to resolve the issue.

Send us an email